Widerrufsrecht

Thank you for shopping at graffitiwallarts.shop.

We want customers to have a clear and straightforward process for returns, refunds, exchanges, damaged artwork, defective products, incorrect orders, incomplete shipments, and other post-purchase concerns.

This Return and Refund Policy explains the conditions under which eligible products purchased directly from graffitiwallarts.shop may be returned, refunded, exchanged, replaced, or otherwise resolved.

This policy includes our voluntary 30-day return period and does not limit any mandatory consumer rights available under applicable German or European Union law.

1. Seller Information

The online store operates using the following information:

Store and business name: graffitiwallarts.shop
Email: info@graffitiwallarts.shop
Telephone: +49 179 6112072
International telephone format: +491796112072
Business address: Markt 12, 60311 Frankfurt am Main, Hessen, Germany
Return address: Markt 12, 60311 Frankfurt am Main, Hessen, Germany

Customers may contact us regarding returns, refunds, damaged artwork, incorrect products, missing products, exchanges, cancellations, or other post-purchase concerns using the information above.

2. Scope of This Policy

This Return and Refund Policy applies to eligible products purchased directly through the official graffitiwallarts.shop online store.

This policy covers:

• Voluntary returns;

• Change-of-mind returns;

• Damaged artwork;

• Defective products;

• Incorrect products;

• Incorrect sizes or formats;

• Missing products;

• Incomplete orders;

• Refund processing;

• Refund timing;

• Return shipping;

• Exchanges;

• Replacements;

• Order cancellations; and

• Other eligible post-purchase matters.

Products purchased through unauthorized resellers, third-party marketplaces, social-media sellers, or websites not operated by graffitiwallarts.shop are not covered by our voluntary return policy.

3. Thirty-Day Voluntary Return Period

graffitiwallarts.shop provides a 30-day voluntary return period for eligible products.

The 30-day period normally begins on the date the applicable product is delivered.

If an order is delivered in multiple shipments, the voluntary return period for each product begins on the date that particular product is delivered.

Customers should submit a return request before the applicable 30-day period expires.

Submitting a return request within 30 days does not automatically guarantee that every product qualifies for a voluntary return.

Return eligibility remains subject to the conditions described in this policy.

Our voluntary 30-day return policy operates in addition to mandatory statutory consumer rights.

4. Statutory Consumer Rights

Consumers purchasing products online may have mandatory rights under applicable German and European Union consumer protection law.

Depending on the circumstances, these rights may include:

• A statutory right of withdrawal for qualifying distance purchases;

• Rights concerning defective or non-conforming products;

• Rights to repair or replacement where applicable;

• Rights to a price reduction or refund where applicable; and

• Other mandatory legal remedies.

Nothing in our voluntary return policy excludes or reduces rights that cannot legally be excluded.

If a provision of this policy conflicts with mandatory law, the mandatory legal requirement will prevail.

5. How to Request a Return

Before returning a product, customers should contact:

info@graffitiwallarts.shop

The return request should include, where applicable:

• Order number;

• Customer's full name;

• Email address used for the order;

• Product being returned;

• Product size;

• Product format;

• Frame option where applicable;

• Quantity;

• Reason for the return;

• Description of the issue;

• Photographs if the product is damaged, defective, incorrect, or incomplete; and

• Any other information reasonably necessary to review the request.

We normally review voluntary return requests within 1–3 business days after receiving the information reasonably required to evaluate the request.

6. Return Authorization

Customers should normally contact us before sending a voluntary return.

If a return is accepted, we may provide:

• Return instructions;

• Return address confirmation;

• Packaging instructions;

• Shipping instructions;

• Return reference information; and

• Other information reasonably necessary to process the return.

Customers should follow the instructions provided.

Unauthorized voluntary returns may be delayed while we identify the order and determine return eligibility.

Nothing in this section limits mandatory consumer rights.

7. Return Address

Approved returns should be sent according to the return instructions provided to:

graffitiwallarts.shop
Markt 12
60311 Frankfurt am Main
Hessen
Germany

Email: info@graffitiwallarts.shop
Telephone: +49 179 6112072

Customers are encouraged to use a trackable return shipping method and retain proof of shipment until the return and refund process has been completed.

8. General Return Eligibility

To qualify for a standard voluntary return, a product should generally be:

• In substantially the same condition in which it was received;

• Unused beyond reasonable inspection;

• Unaltered;

• Complete;

• Free from customer-caused damage;

• Returned with all original parts;

• Returned with frame components where applicable;

• Returned with mounting accessories where applicable;

• Returned with relevant documentation where applicable; and

• Returned in original packaging where reasonably possible.

Customers may reasonably inspect a product to determine its nature, appearance, dimensions, finish, quality, and suitability.

Excessive use or modification beyond reasonable inspection may affect eligibility under the voluntary return policy.

9. Wall Art and Canvas Return Conditions

Because graffitiwallarts.shop may sell wall art, canvas prints, posters, framed artwork, and decorative products, customers should take reasonable care when unpacking and inspecting products.

For voluntary returns, customers should avoid:

• Hanging the artwork where installation causes permanent damage;

• Cutting the artwork;

• Trimming the canvas;

• Painting over the artwork;

• Reframing the artwork in a way that damages it;

• Drilling through the artwork;

• Applying permanent adhesives;

• Removing structural frame components;

• Folding products that were not designed to be folded; or

• Otherwise materially altering the product.

Mandatory rights for damaged, defective, or non-conforming products remain unaffected.

10. Customer-Caused Damage

A voluntary return may be reduced or declined where a product has suffered customer-caused damage.

Examples may include:

• Scratches;

• Tears;

• Punctures;

• Water damage;

• Heat damage;

• Stains;

• Adhesive residue;

• Frame damage;

• Canvas stretching damage;

• Bent or broken components;

• Unauthorized modifications; or

• Other deterioration caused after delivery.

Any reduction in value will only be applied where permitted by applicable law.

11. Products That May Not Qualify for Voluntary Return

Subject to applicable law, certain products may not qualify for our voluntary return program where they have been:

• Materially altered;

• Damaged by the customer;

• Used beyond reasonable inspection;

• Permanently installed;

• Personalized;

• Customized to customer specifications;

• Returned incomplete; or

• Otherwise materially changed after delivery.

Mandatory rights concerning defective, incorrect, damaged, or non-conforming products remain unaffected.

12. Customized or Personalized Artwork

Certain custom-made or personalized products may be subject to different return conditions where legally permitted.

Examples may include artwork:

• Printed with a customer's name;

• Produced using customer-submitted photographs;

• Produced to a custom size;

• Made to an individual specification;

• Personalized with customer-provided text; or

• Otherwise made specifically for a particular customer.

Any applicable exclusion or special condition should be clearly disclosed before purchase.

Mandatory remedies for defective or incorrectly produced custom products remain unaffected.

13. Damaged Artwork

Customers should inspect products reasonably soon after delivery.

If artwork arrives damaged, contact:

info@graffitiwallarts.shop

Please provide, where reasonably available:

• Order number;

• Customer name;

• Description of the damage;

• Photographs of the artwork;

• Photographs of damaged canvas edges;

• Photographs of damaged frames;

• Photographs of the outer packaging;

• Photograph of the shipping label; and

• Photographs of internal protective packaging.

Customers should retain the affected product and packaging until we confirm whether inspection or return is required.

14. Defective Products

If a product appears defective, contact us as soon as reasonably possible.

Please provide:

• Order number;

• Product name;

• Description of the defect;

• Date the defect became apparent;

• Photographs;

• Video where useful; and

• Other relevant information reasonably necessary to identify the issue.

Applicable statutory remedies remain available for legally defective or non-conforming products.

15. Incorrect Products

If we send a product different from the one ordered, contact:

info@graffitiwallarts.shop

Please provide:

• Order number;

• Product ordered;

• Product received;

• Photographs of the received product;

• Product label photographs; and

• Photograph of the shipping label where available.

Where a fulfillment error is confirmed, we will provide an appropriate remedy without charging the customer reasonable return shipping costs.

16. Wrong Size, Frame, or Format

If you receive an incorrect:

• Artwork size;

• Canvas size;

• Poster size;

• Frame option;

• Frame finish;

• Product format; or

• Variation

because of our fulfillment error, please contact us promptly.

Where the error is confirmed, we will arrange an appropriate replacement, return, or refund.

17. Missing Products

If your order appears incomplete, first confirm whether it was shipped in multiple packages.

Separate shipments may have:

• Different tracking numbers;

• Different carriers;

• Different delivery dates; and

• Different package contents.

If all shipments are shown as delivered and a product remains missing, contact:

info@graffitiwallarts.shop

Please include your order number and a description of the missing product.

18. Missing Components

If a framed or mounted product is missing necessary:

• Hanging hardware;

• Mounting components;

• Frame pieces;

• Fasteners;

• Accessories; or

• Other included components,

please contact us before returning the complete product.

Where practical, we may provide the missing component without requiring return of the entire product.

19. Return Shipping for Our Error

Where we confirm that a product was:

• Damaged during delivery;

• Defective;

• Incorrectly shipped;

• Missing essential components;

• The wrong artwork;

• The wrong size;

• The wrong frame;

• The wrong format; or

• Otherwise non-conforming because of our confirmed error,

we will bear reasonable return shipping costs where applicable.

We may provide:

• A prepaid return label;

• Reimbursement of reasonable return shipping costs;

• Carrier collection; or

• Another suitable return method.

20. Customer-Preference Return Shipping

For voluntary returns requested solely because of customer preference, the customer is generally responsible for return shipping costs, subject to applicable mandatory rights.

Customer-preference reasons may include:

• Change of mind;

• Style preference;

• Color preference;

• Incorrect size selected by the customer;

• Product no longer wanted;

• Accidental purchase;

• Ordering the wrong quantity; or

• Other reasons not caused by our error.

21. Large or Oversized Artwork Returns

Certain large canvases or framed products may require oversized transportation.

Customers making voluntary returns of large products should contact us before independently arranging expensive shipping.

Return costs may vary depending on:

• Product dimensions;

• Frame dimensions;

• Package weight;

• Carrier;

• Return location; and

• Special handling requirements.

Return-cost responsibility remains subject to applicable law.

22. Original Shipping Charges

Eligible standard outbound shipping is offered free of charge unless otherwise disclosed before purchase.

Because no separate standard outbound shipping charge is normally paid on eligible free-shipping orders, there is generally no standard outbound shipping amount to refund.

Where a customer paid for optional premium shipping, treatment of those costs will depend on applicable law and the reason for return.

23. No Restocking Fee

graffitiwallarts.shop does not charge a restocking fee for eligible returns.

Customers will not be charged a separate fixed fee or percentage solely because an eligible product is returned.

The absence of a restocking fee does not mean that graffitiwallarts.shop must bear:

• Customer-preference return shipping;

• Customer-caused damage;

• Missing-component costs;

• Address correction charges;

• Re-delivery charges;

• Customer-caused transportation costs; or

• Other amounts that are not restocking fees.

24. Return Packaging

Customers should package returned artwork carefully.

Where reasonably possible:

• Use suitable protective packaging;

• Protect artwork surfaces;

• Protect corners;

• Protect canvas edges;

• Protect frames;

• Include relevant accessories;

• Include mounting hardware;

• Secure movable parts;

• Avoid folding artwork unless designed for folding; and

• Clearly identify the order number.

Customers arranging their own voluntary return are responsible for reasonably protecting the product during return transportation.

25. Trackable Return Shipping

We recommend using a trackable shipping service.

Customers should retain:

• Shipping receipt;

• Tracking number;

• Carrier information; and

• Proof of shipment

until the return has been fully processed.

26. Return Inspection

After a returned product is received, we may reasonably inspect it to confirm:

• Product identity;

• Product size;

• Product format;

• Product condition;

• Presence of frame components;

• Presence of accessories;

• Nature of reported damage;

• Nature of reported defect; and

• Eligibility for refund.

Inspection will not be used to restrict mandatory consumer rights beyond what applicable law allows.

27. Refund Approval

Once an eligible return has been received or otherwise sufficiently verified, we will determine whether a refund is approved.

Where approved, we will normally send a refund confirmation.

The approved refund will cover the amount properly refundable for the affected product, subject to applicable law and any lawful reduction in value.

28. Refund Time — Within 7 Calendar Days

For an approved eligible refund, graffitiwallarts.shop will process the refund promptly so that the amount is normally credited to the customer's original payment method within 7 calendar days after refund approval.

Our standard refund commitment is:

Approved refund arrival time: within 7 calendar days after refund approval.

Where reasonably possible, we will initiate the refund earlier to allow sufficient payment-processing time.

Mandatory statutory refund deadlines remain unaffected.

29. Original Payment Method

Refunds will normally be returned to the same payment method used for the original purchase.

This may include:

• Credit card;

• Debit card;

• PayPal;

• Digital wallet; or

• Another supported payment method.

Where a monetary refund is due, we will not normally substitute store credit without customer agreement.

30. Payment Provider Processing

Banks, card issuers, PayPal, digital wallets, and other payment processors may require processing time before refunded funds appear in the customer's account.

Our refund process is designed so that approved refunds are normally credited within 7 calendar days after approval.

If more than 7 calendar days have passed after refund approval and the funds are not visible, contact:

info@graffitiwallarts.shop

We will review the transaction and provide available refund information.

31. Credit and Debit Card Refunds

Card refunds will normally be returned to the same card account used for the original transaction.

Depending on the bank or card issuer, the refund may appear as:

• A separate credit;

• A reversal;

• An adjustment to the original transaction; or

• Another form of account credit.

Customers should contact us if an approved refund has not appeared within the stated timeframe.

32. PayPal and Digital Wallet Refunds

Where an order was paid using PayPal or another supported digital wallet, the refund will normally be returned through the same payment service.

Depending on the customer's configuration, the refund may appear:

• In the wallet balance;

• Against the original transaction;

• On the connected payment card; or

• In the connected bank account.

33. Partial Refunds

A partial refund may be appropriate where:

• Only part of an order is returned;

• Only some products qualify for refund;

• A customer retains part of the order;

• A legally permitted reduction in value applies; or

• Another partial resolution has been agreed.

Any partial refund will be processed in accordance with applicable law.

34. Refunds for Damaged Artwork

Where artwork is confirmed damaged and a refund is the appropriate remedy, we will process the refund after any reasonably necessary verification or return procedure.

Once approved, our standard 7-calendar-day refund arrival target applies.

35. Refunds for Defective Products

Where a product is confirmed defective, the available remedy may include:

• Replacement;

• Repair where appropriate;

• Price reduction;

• Refund; or

• Another remedy required by law.

Where a refund is approved, the standard 7-calendar-day refund arrival timeframe applies.

36. Refunds for Incorrect Products

Where we confirm that an incorrect product was supplied and a refund is appropriate, we will process the refund after the applicable return or verification procedure has been completed.

Reasonable return shipping resulting from our confirmed fulfillment error will not be charged to the customer.

37. Refunds for Missing Products

If a product is confirmed missing and replacement is unavailable or inappropriate, we may approve a refund.

Once approved, the refund will normally be credited to the original payment method within 7 calendar days.

38. Refunds for Lost Shipments

Where a carrier confirms that a shipment was lost before delivery and a refund is the appropriate remedy, we will process the refund after completing any reasonably necessary carrier investigation.

Once approved, the standard 7-calendar-day refund timeframe applies.

39. Exchanges

Customers wishing to exchange an eligible product should contact:

info@graffitiwallarts.shop

Exchange availability depends on current inventory.

An exchange may be completed by:

• Returning the original product;

• Reserving another size;

• Reserving another frame;

• Reserving another product format;

• Shipping a replacement after verification; or

• Returning the original product and placing a new order.

Any applicable price difference will be communicated before the exchange is completed.

40. Exchange Shipping Costs

Where an exchange is necessary because of our confirmed error, we will bear reasonable shipping costs associated with correcting the error.

For voluntary exchanges requested solely because of customer preference, the customer may be responsible for applicable shipping costs where permitted by law.

41. Order Cancellation Before Shipment

Customers wishing to cancel an order should contact:

info@graffitiwallarts.shop

Please provide:

• Order number;

• Customer name;

• Email address used for the order; and

• Cancellation request.

We will make reasonable efforts to cancel an order before final fulfillment.

Cancellation cannot always be guaranteed once production, preparation, packaging, or shipment has begun.

42. Cancellation After Shipment

Once an order has been dispatched, operational cancellation may no longer be possible.

The customer may need to receive the product and then exercise an applicable return or withdrawal right.

Mandatory statutory rights remain unaffected.

43. Refused Deliveries

Customers should contact us before intentionally refusing a shipment.

Refusing delivery does not automatically constitute an approved voluntary return.

Where a customer intends to withdraw from a purchase, the customer should clearly communicate that decision.

Additional customer-caused carrier costs may apply where permitted by law.

44. Returned-to-Sender Orders

A package may be returned because of:

• Incorrect address;

• Incomplete address;

• Unknown recipient;

• Failed delivery attempts;

• Refusal;

• Failure to collect;

• Customs issues; or

• Carrier error.

Once the shipment is returned, we will review the circumstances and determine an appropriate resolution.

45. Refunds for Returned-to-Sender Orders

Where a returned-to-sender order qualifies for a refund, the refund will be processed after the returned shipment and relevant circumstances have been reviewed.

Once approved, the refund will normally be credited to the original payment method within 7 calendar days.

46. Promotional and Discounted Products

Unless otherwise clearly disclosed before purchase, eligible discounted, promotional, or sale products are subject to the same general return conditions as other eligible products.

Refunds for discounted products are generally based on the amount actually paid.

Promotional pricing does not eliminate mandatory statutory consumer rights.

47. Gifts

Where a product was purchased as a gift, refund processing normally follows the original transaction.

Unless another lawful arrangement is agreed, the refund will generally be returned to the original purchaser's payment method.

48. Duplicate Refund Requests

Customers should avoid submitting multiple simultaneous refund requests for the same transaction through multiple channels.

Duplicate refund requests or payment disputes may delay processing if a payment provider temporarily restricts the transaction.

If you have already contacted us, please reference the original order or customer-service communication.

49. Chargebacks and Payment Disputes

We encourage customers to contact us about genuine order or refund concerns so that we can investigate and provide an appropriate resolution.

Nothing in this policy prevents a customer from exercising lawful rights through a bank, payment provider, card issuer, or competent authority.

We may contest fraudulent or knowingly false disputes using available payment, tracking, delivery, and communication records.

50. Fraud Prevention

We may investigate return or refund requests where there is a reasonable indication of:

• Return fraud;

• Payment fraud;

• Product substitution;

• False damage claims;

• Manipulated evidence;

• Repeated abusive return activity; or

• Other unlawful conduct.

Fraud-prevention measures will not be used to deny legitimate mandatory consumer rights.

51. Statutory Rights for Defective or Non-Conforming Products

Mandatory consumer rights concerning defective or non-conforming goods are separate from our voluntary 30-day return policy.

Depending on applicable law and circumstances, remedies may include:

• Repair;

• Replacement;

• Price reduction;

• Contract termination;

• Refund; or

• Other mandatory remedies.

Nothing in this policy excludes or reduces rights that cannot lawfully be excluded.

52. Voluntary Policy and Mandatory Rights

Our voluntary 30-day return period provides additional flexibility for eligible returns.

However:

• Mandatory statutory rights continue independently;

• Voluntary conditions do not override mandatory law;

• Mandatory remedies cannot be excluded; and

• Applicable law prevails where a conflict exists.

53. Customer Communication Responsibilities

We normally communicate about returns and refunds using the email address or telephone number provided with the order.

Customers should:

• Provide valid contact information;

• Monitor their inbox;

• Check spam and junk folders;

• Respond to reasonable information requests;

• Retain return receipts;

• Retain tracking information;

• Retain photographs where relevant; and

• Keep relevant order documentation until the matter is resolved.

54. Changes to This Policy

We may update this Return and Refund Policy to reflect changes in:

• Business operations;

• Return procedures;

• Payment systems;

• Shipping services;

• Product offerings;

• Customer-service processes; or

• Legal obligations.

The updated version will be published on graffitiwallarts.shop with a revised “Last Updated” date.

Unless otherwise required by applicable law, revisions will generally apply to purchases made after the revised policy becomes effective.

55. Contact Us

If you have questions about a return, refund, exchange, damaged artwork, defective product, incorrect product, missing product, cancellation, or other post-purchase issue, please contact us:

Store and business name: graffitiwallarts.shop
Email: info@graffitiwallarts.shop
Telephone: +49 179 6112072
International telephone format: +491796112072
Business address: Markt 12, 60311 Frankfurt am Main, Hessen, Germany
Return address: Markt 12, 60311 Frankfurt am Main, Hessen, Germany

When contacting us about an existing order, please include your order number and the email address used during checkout.

Refund Summary

For clarity, our standard return and refund terms are:

Voluntary return period: 30 days after delivery
Return request review: Normally 1–3 business days
Restocking fee: None
Refund method: Original payment method
Approved refund arrival time: Within 7 calendar days after refund approval
Return shipping for confirmed seller error: Paid by graffitiwallarts.shop where applicable
Customer-preference return shipping: Generally paid by the customer, subject to mandatory statutory rights
Return address: Markt 12, 60311 Frankfurt am Main, Hessen, Germany
Customer service email: info@graffitiwallarts.shop
Customer service telephone: +49 179 6112072