Versand

Thank you for visiting and shopping at graffitiwallarts.shop.

graffitiwallarts.shop is an online seller operating from Germany. We primarily offer wall art, graffiti-inspired artwork, canvas prints, posters, decorative prints, framed and unframed artwork, home décor, and other products available through our online store.

This Shipping and Delivery Policy explains how orders placed through graffitiwallarts.shop are confirmed, processed, shipped, tracked, delivered, and, where applicable, returned.

By placing an order through graffitiwallarts.shop, you acknowledge that you have read and understood this Shipping and Delivery Policy.

Nothing in this policy limits any mandatory consumer right that cannot lawfully be excluded or restricted.

1. Seller Information

The online store operates using the following information:

Store and business name: graffitiwallarts.shop
Business type: Online seller based in Germany
Primary product category: Wall art, canvas prints, posters, decorative artwork, home décor, and products offered through the online store
Email: info@graffitiwallarts.shop
Telephone: +49 179 6112072
Business address: Markt 12, 60311 Frankfurt am Main, Hessen, Germany
Return address: Markt 12, 60311 Frankfurt am Main, Hessen, Germany

2. Scope of This Policy

This policy applies to eligible orders placed directly through the official graffitiwallarts.shop online store.

This policy covers:

• Order confirmation;

• Payment and address verification;

• Order processing;

• Product preparation;

• Shipping destinations;

• Shipping charges;

• Estimated delivery periods;

• Tracking information;

• International shipping;

• Customs procedures;

• Import duties and taxes;

• Delivery attempts;

• Address corrections;

• Order modifications;

• Order cancellations;

• Delayed shipments;

• Lost packages;

• Damaged shipments;

• Incorrect or missing products;

• Undeliverable shipments;

• Refused shipments;

• Returned-to-sender shipments; and

• Shipping-related return procedures.

This policy does not apply to products purchased through unauthorized resellers, third-party marketplaces, social-media sellers, or websites not operated by graffitiwallarts.shop.

3. Definition of Business Days

Unless expressly stated otherwise, processing, shipping, return, and response periods described in this policy are measured in business days.

Business days generally mean Monday through Friday and exclude:

• Saturdays;

• Sundays;

• German public holidays;

• Public holidays applicable in Hessen where relevant;

• Carrier holidays;

• Bank holidays;

• Days when fulfillment or transportation services are unavailable; and

• Days affected by events beyond our reasonable control.

Orders placed during weekends or applicable public holidays will normally begin processing on the next available business day.

4. Order Confirmation

After an order has been successfully submitted, an order confirmation will normally be sent to the email address provided during checkout.

The order confirmation means that we have received the order. It does not necessarily mean that:

• Payment has been fully verified;

• The delivery address has been approved;

• Every product remains available;

• Product preparation has been completed;

• The order has entered final fulfillment; or

• The order has been shipped.

If you do not receive an order confirmation:

1. Check your spam or junk email folder;

2. Confirm that the email address entered during checkout was correct; and

3. Contact info@graffitiwallarts.shop if the confirmation cannot be located.

Customers should review the confirmation and promptly notify us of any incorrect product, size, format, frame option, quantity, billing information, or delivery information.

5. Payment Authorization and Verification

Orders will normally begin processing after payment has been successfully authorized or received.

We may perform reasonable verification before fulfilling an order.

Verification may include:

• Payment authorization;

• Billing information;

• Shipping information;

• Contact information;

• Order value;

• Product quantity;

• Fraud indicators; and

• Other information reasonably necessary to process the order securely.

Processing may be delayed where:

• Payment remains pending;

• Payment is declined;

• Payment is reversed;

• Billing or delivery information cannot be verified;

• The address appears incomplete; or

• Additional fraud-prevention verification is reasonably required.

We may place an order on hold or cancel it where payment or order information cannot reasonably be verified, subject to applicable law.

6. Order Processing Time

Our normal order processing time is 1–3 business days.

Processing begins after:

1. The order has been successfully placed;

2. Payment has been confirmed;

3. Required order information has been received; and

4. Any necessary verification has been completed.

Processing may include:

• Confirming payment;

• Reviewing the order;

• Confirming product availability;

• Inspecting artwork;

• Selecting the correct design and size;

• Preparing prints or canvas products;

• Checking frames or mounting components where applicable;

• Packing the artwork;

• Preparing shipping documents;

• Creating a shipping label; and

• Transferring the shipment to the carrier.

Processing time is separate from shipping time.

The estimated 6–9 business-day transportation period begins after processing has been completed and the shipment has been accepted by the applicable carrier.

7. Processing Delays

Although most orders are processed within 1–3 business days, additional processing time may occasionally be required because of:

• Weekends;

• Public holidays;

• High order volume;

• Promotional events;

• Product launches;

• Print-production delays;

• Framing delays;

• Inventory discrepancies;

• Payment verification;

• Incomplete delivery addresses;

• Fraud-prevention reviews;

• Severe weather;

• Natural disasters;

• Carrier disruptions;

• Supply-chain interruptions; or

• Other circumstances outside our reasonable control.

If an order experiences a significant processing delay, we will make reasonable efforts to contact the customer.

8. Product Availability

All orders are subject to product availability.

A product may become unavailable after an order has been submitted because of:

• Inventory errors;

• Simultaneous customer purchases;

• Artwork damage discovered during inspection;

• Printing issues;

• Frame or mounting-component shortages;

• Supplier or fulfillment issues; or

• Other unexpected circumstances.

If an ordered product becomes unavailable, we may:

• Contact the customer;

• Cancel the affected product;

• Offer an alternative with customer approval;

• Ship available products separately; or

• Cancel the affected order where necessary.

We will not substitute a materially different artwork or product without customer consent.

9. Shipping Destinations

graffitiwallarts.shop provides shipping to countries and regions available for selection during checkout.

If a country, region, state, city, territory, or postal code cannot be selected or accepted during checkout, shipping to that destination may currently be unavailable.

Shipping availability may depend on:

• Carrier coverage;

• Local delivery conditions;

• Customs requirements;

• Import restrictions;

• Product restrictions;

• Package dimensions;

• Artwork dimensions;

• Frame size;

• Package weight;

• Postal code;

• Applicable laws; and

• Temporary carrier limitations.

Available destinations may change based on transportation, legal, customs, or operational conditions.

10. Free Standard Shipping

graffitiwallarts.shop offers free standard shipping on eligible orders to destinations currently supported at checkout, unless a different shipping charge is clearly disclosed before purchase.

Unless otherwise stated:

• No minimum order value is required for eligible free standard shipping;

• Free shipping applies to eligible orders;

• Free shipping applies to the original outbound shipment; and

• Free shipping applies only to the standard shipping method.

Free standard shipping does not necessarily include:

• Express shipping;

• Expedited shipping;

• Same-day delivery;

• Customs duties;

• Import taxes;

• Value-added tax where separately payable;

• Brokerage charges;

• Customs clearance fees;

• Remote-area surcharges;

• Address correction fees;

• Re-delivery charges;

• Customer-preference return shipping;

• Exchange shipping; or

• Re-shipping caused by incorrect customer-provided information.

11. Estimated Shipping Time

Our estimated standard shipping time is 6–9 business days after order processing has been completed.

The normal estimated timeline is:

• Order processing: 1–3 business days;

• Shipping and transportation: approximately 6–9 business days; and

• Estimated total timeframe: approximately 7–12 business days.

For example, if an order requires three business days for processing and nine business days for transportation, the total estimated timeframe may be approximately twelve business days.

Weekends, public holidays, carrier holidays, and customs delays are not included in these estimates.

12. Delivery Estimates Are Not Guarantees

Shipping and delivery times are estimates unless expressly stated otherwise.

An estimated delivery date displayed:

• On a product page;

• During checkout;

• In an order confirmation;

• In a shipping confirmation;

• In a tracking email; or

• On a carrier's website

does not necessarily constitute a guaranteed delivery date.

Actual delivery may vary because of:

• Delivery location;

• Carrier service;

• Package routing;

• Customs clearance;

• Weather;

• Public holidays;

• Peak shopping periods;

• Failed delivery attempts;

• Incorrect address information; or

• Circumstances outside our reasonable control.

Nothing in this section limits mandatory rights relating to delayed or non-delivery.

13. Shipping Methods and Carriers

We select carriers and shipping services based on factors such as:

• Destination;

• Delivery address;

• Package weight;

• Package dimensions;

• Artwork size;

• Frame dimensions;

• Carrier coverage;

• Expected delivery time; and

• Operational requirements.

Large canvases, framed artwork, or oversized decorative products may require different transportation methods from standard parcels.

Customers may not be able to select a specific carrier unless carrier selection is expressly offered during checkout.

14. Shipping Confirmation

Once an order has been shipped, we will normally send a shipping confirmation email.

Where available, the confirmation may include:

• Order number;

• Shipping date;

• Carrier information;

• Tracking number;

• Tracking link; and

• General delivery information.

Tracking information may require up to approximately 48 hours to become active after shipping information has been generated.

15. Package Tracking

Customers are encouraged to monitor tracking information associated with their orders.

Tracking may temporarily show limited movement while a package:

• Waits for its first carrier scan;

• Moves between facilities;

• Travels internationally;

• Waits for customs clearance;

• Transfers between carriers;

• Waits for final-mile delivery;

• Moves during weekends or holidays; or

• Travels through locations where real-time scanning is unavailable.

A temporary absence of updates does not necessarily mean the shipment is lost.

For unusually long tracking delays, contact:

info@graffitiwallarts.shop

Please include your order number and tracking number.

16. Multiple and Split Shipments

An order containing multiple products may be divided into separate shipments.

Separate shipments may be used where:

• Products are stored at different fulfillment locations;

• Products are prepared at different times;

• Package dimensions require separation;

• Framed and unframed products require different packaging;

• Different carriers are used; or

• Separate shipping improves handling and product protection.

Each package may have its own:

• Tracking number;

• Carrier;

• Route;

• Shipping confirmation; and

• Delivery date.

Receiving one package does not necessarily mean the entire order has been delivered.

No additional standard shipping fee will be imposed solely because we divide an eligible order into multiple packages.

17. International Shipping

International orders may be subject to customs processing in the destination country.

Customers are responsible for ensuring that ordered products may legally be imported into the destination.

We may cancel an international order where:

• The destination is unsupported;

• Carrier service is unavailable;

• The product cannot legally be shipped;

• Required customs information cannot be provided;

• Package dimensions exceed carrier limits; or

• Applicable law prevents fulfillment.

International delivery estimates may be affected by customs procedures.

18. Customs Duties and Import Taxes

Free shipping does not necessarily mean that international orders are exempt from taxes or customs charges.

Depending on the destination, an order may be subject to:

• Customs duties;

• Import taxes;

• Import VAT;

• Brokerage charges;

• Customs clearance fees;

• Postal handling charges; or

• Other government-imposed fees.

Where such charges are collected during checkout, this will normally be shown before payment.

Where they are not collected by graffitiwallarts.shop, they may be payable by the recipient directly to the relevant authority or carrier.

19. Customs Clearance

Customs authorities may inspect, delay, hold, or request additional information concerning an international shipment.

Customers may be asked to provide:

• Identification;

• Tax information;

• Proof of purchase;

• Import documents;

• Product information;

• Payment of duties or taxes; or

• Other legally required information.

Customers should respond promptly to legitimate customs or carrier requests.

We may provide available order information where reasonably necessary, but we cannot control customs decisions.

20. Accurate Shipping Information

Customers must provide complete and accurate shipping information.

Where applicable, the address should include:

• Recipient's full name;

• Street and house number;

• Apartment, unit, floor, or building information;

• City;

• State or region;

• Postal code;

• Country;

• Telephone number; and

• Relevant delivery instructions.

Customers should verify the address before submitting an order.

graffitiwallarts.shop is not responsible for delays or additional costs caused solely by incorrect customer-provided information, except where applicable law provides otherwise.

21. Changing a Shipping Address

If you need to change a shipping address, contact:

info@graffitiwallarts.shop

Please provide:

• Order number;

• Customer name;

• Original address;

• Corrected address; and

• Reason for the change.

We will make reasonable efforts to make the change if the order has not entered final fulfillment.

Address changes cannot be guaranteed after shipment.

22. Incorrect or Incomplete Addresses

If an order cannot be delivered because an incorrect or incomplete address was provided, the carrier may:

• Delay the package;

• Attempt an address correction;

• Hold the package;

• Return it to the sender;

• Request customer collection; or

• Take another action under its procedures.

Where permitted by law, the customer may be responsible for:

• Address correction charges;

• Return-to-sender charges;

• Re-delivery costs;

• Storage charges; and

• Re-shipping costs.

The original free standard shipping offer does not automatically cover additional transportation required because of incorrect customer information.

23. Delivery Instructions

Customers may provide delivery instructions where checkout allows.

We will make reasonable efforts to transmit relevant instructions, but we cannot guarantee that a carrier will follow every request.

Instructions concerning:

• Building access;

• Gate access;

• Telephone contact;

• Delivery timing;

• Signature requirements;

• Package placement;

• Reception desks; or

• Security procedures

remain subject to carrier policies.

Customers should not include sensitive payment or identity information in delivery instructions.

24. Signature Requirements

Some orders may require a signature because of:

• Order value;

• Artwork size;

• Destination;

• Carrier requirements;

• Fraud-prevention procedures; or

• Other delivery considerations.

Where a signature is required, the recipient should make reasonable arrangements to receive the package.

25. Delivery Attempts

The carrier may make one or more delivery attempts.

If delivery cannot be completed, the carrier may:

• Leave a notice;

• Request additional instructions;

• Hold the package;

• Schedule another attempt;

• Deliver to an authorized collection location; or

• Return the package.

Customers should monitor tracking information and carrier notices.

26. Postal Boxes and Special Addresses

Delivery to:

• P.O. boxes;

• Parcel lockers;

• Hotels;

• Temporary residences;

• Freight-forwarding services;

• Military addresses; or

• Remote locations

is subject to carrier availability.

Large or framed wall-art products may not be suitable for certain lockers or postal boxes.

Where necessary, we may request an alternative address.

27. Freight Forwarders

If a customer directs an order to a freight forwarder, mail-forwarding service, warehouse, hotel, or third-party receiving service, the customer is responsible for:

• Confirming the address;

• Confirming acceptance;

• Paying third-party charges;

• Arranging onward shipment; and

• Ensuring suitable handling after initial delivery.

Our ability to investigate damage occurring after an independent third party accepts and forwards the product may be limited.

28. Delayed Shipments

Shipments may be delayed because of:

• Severe weather;

• Natural disasters;

• Carrier congestion;

• Customs inspections;

• Airport or port congestion;

• Security screening;

• Labor disputes;

• Transportation incidents;

• Public emergencies;

• Government restrictions;

• Incorrect addresses;

• Failed delivery attempts;

• Peak-season demand; or

• Other circumstances outside our reasonable control.

A delayed shipment is not automatically considered lost.

We will make reasonable efforts to assist with significantly delayed shipments.

29. Holiday and Promotional Periods

Processing and shipping may take longer during:

• Black Friday;

• Cyber Monday;

• Christmas;

• New Year;

• Easter;

• Other public holidays;

• Major promotional periods;

• Product launches; or

• Unexpected high-demand periods.

Customers purchasing artwork for a specific event or gift date should place orders sufficiently early.

30. Force Majeure

To the extent permitted by applicable law, fulfillment may be affected by circumstances outside our reasonable control, including:

• Natural disasters;

• Severe weather;

• Fire;

• Flood;

• War;

• Civil unrest;

• Public-health emergencies;

• Government action;

• Customs action;

• Labor disputes;

• Carrier interruptions;

• Transportation shutdowns;

• Utility outages;

• Internet outages; or

• Significant supply-chain interruptions.

We will make reasonable efforts to resume normal operations when circumstances permit.

Nothing in this section excludes liability or rights that cannot lawfully be excluded.

31. Packages Marked as Delivered

If tracking shows that a package has been delivered but it cannot be located:

1. Confirm the delivery address;

2. Check entrances and safe locations;

3. Check parcel areas;

4. Ask household members;

5. Ask neighbors where appropriate;

6. Contact building reception or management;

7. Review carrier delivery evidence; and

8. Contact the carrier.

If the package remains missing, contact:

info@graffitiwallarts.shop

Please provide:

• Order number;

• Recipient name;

• Delivery address;

• Tracking number; and

• Description of the issue.

32. Lost Packages

A shipment may be considered potentially lost where:

• The expected delivery period has been materially exceeded;

• Tracking has not updated for an extended period; and

• The carrier cannot confirm the shipment's location.

If you believe a package is lost, contact us with:

• Order number;

• Customer name;

• Delivery address;

• Tracking number;

• Date of last tracking update; and

• Available carrier communications.

We may initiate a carrier investigation.

Where a shipment is confirmed lost before delivery, we will provide an appropriate remedy in accordance with applicable law.

33. Missing Packages After Confirmed Delivery

If a shipment is confirmed as delivered but later cannot be located, customers should check the delivery premises, household members, neighbors, reception areas, and carrier evidence.

Please also notify us and provide available supporting information.

We will make reasonable efforts to assist.

Nothing in this section reduces mandatory consumer rights concerning delivery.

34. Damaged Packages or Artwork

Customers should inspect packages and artwork reasonably soon after delivery.

If a product arrives damaged, contact:

info@graffitiwallarts.shop

Please provide, where reasonably possible:

• Order number;

• Customer name;

• Description of the damage;

• Photographs of the outer packaging;

• Photograph of the shipping label;

• Photographs of the artwork;

• Photographs of damaged canvas edges;

• Photographs of damaged frames where applicable;

• Photographs of internal protective packaging; and

• Other relevant information.

Customers should retain the damaged product and packaging until we confirm whether return or inspection is required.

35. Incorrect, Missing, or Incomplete Orders

If you receive:

• The wrong artwork;

• The wrong size;

• The wrong frame option;

• The wrong color variation;

• The wrong quantity;

• A product you did not order; or

• An incomplete order,

contact:

info@graffitiwallarts.shop

Please include your order number and, where possible, photographs of:

• Products received;

• Product labels;

• Shipping label; and

• Package contents.

Where we confirm a fulfillment error, we will provide an appropriate remedy.

36. Refused Packages

If a customer refuses delivery, the carrier may return the package to the sender.

Refusal may occur because:

• The customer no longer wants the order;

• Customs charges were not paid;

• Delivery was not accepted;

• The parcel was not collected;

• The recipient was unavailable; or

• The shipment was not recognized.

Refusing delivery is not automatically the same as an approved return.

Customers intending to withdraw or cancel should clearly notify us.

No restocking fee will be charged for an otherwise eligible return.

37. Unclaimed Packages

Where a carrier holds a package for collection, customers should collect it within the permitted holding period.

Unclaimed packages may be returned to the sender.

If an unclaimed package is returned, available re-shipment or refund options will depend on:

• The circumstances;

• Applicable law;

• Product condition; and

• Our Return and Refund Policy.

38. Returned-to-Sender Packages

A package may be returned because of:

• Incorrect address;

• Incomplete address;

• Unknown recipient;

• Refused delivery;

• Failure to collect;

• Failed delivery attempts;

• Customs issues;

• Local restrictions; or

• Carrier error.

After the returned package is received, we will review the circumstances.

If the return was caused by our confirmed error, we will provide an appropriate resolution without additional standard shipping cost.

If it resulted from inaccurate customer-provided information, reasonable re-shipping costs may apply where permitted by law.

39. Order Modifications

If you need to modify an order, contact:

info@graffitiwallarts.shop

Requested changes may include:

• Artwork design;

• Size;

• Frame option;

• Quantity;

• Shipping address; or

• Contact information.

We will make reasonable efforts to make changes before final fulfillment.

Modifications cannot be guaranteed after preparation or shipment has begun.

40. Order Cancellations

Customers may request cancellation by contacting:

info@graffitiwallarts.shop

The request should include:

• Order number;

• Customer name;

• Email address used for the order; and

• Cancellation request.

Orders may enter preparation quickly.

Operational cancellation may no longer be possible after the order has been prepared, packed, transferred to a carrier, or shipped.

Mandatory statutory rights remain unaffected.

41. Thirty-Day Return Period

Eligible products may be returned under our voluntary policy within 30 days after delivery.

The voluntary return period begins on the date the applicable product is delivered.

If an order is delivered in multiple packages, the 30-day period for each product begins when that product is delivered.

A return request should normally be submitted before the 30-day period expires.

Return eligibility remains subject to the applicable return conditions.

Our voluntary 30-day policy does not reduce mandatory statutory rights.

42. Return Request Procedure

Before returning an eligible product, customers should contact:

info@graffitiwallarts.shop

The request should include:

• Order number;

• Customer name;

• Product being returned;

• Product size or format;

• Reason for return;

• Photographs if damaged, defective, or incorrect; and

• Other relevant information.

We will provide appropriate return instructions.

Unauthorized voluntary returns may be delayed while we identify the shipment and determine eligibility.

43. Return Processing Time

Return requests are normally reviewed within 1–3 business days after we receive the information reasonably necessary to evaluate them.

This administrative period does not include:

• Return transportation;

• International shipping;

• Customs processing;

• Carrier delays;

• Inspection after receipt; or

• Payment-provider refund processing.

Mandatory statutory refund deadlines remain unaffected.

44. Return Eligibility

Unless otherwise stated in our Return and Refund Policy, products submitted for voluntary return should generally be:

• Unused beyond reasonable inspection;

• Unaltered;

• Undamaged after delivery;

• Complete;

• Free from customer-caused marks or damage;

• Returned with relevant accessories or hardware;

• Returned with frame components where applicable; and

• Returned in original packaging where reasonably possible.

For wall art, canvas, and framed products, customers should use reasonable care when unpacking and inspecting the product.

Damage caused by installation, cutting, painting, reframing, modification, or customer misuse may affect voluntary-return eligibility.

45. Return Shipping Costs

If we confirm that a product was:

• Damaged during delivery;

• Defective when received;

• Incorrectly shipped;

• The wrong size because of our fulfillment error;

• The wrong artwork because of our fulfillment error;

• The wrong frame because of our fulfillment error; or

• Otherwise affected by our confirmed mistake,

we will provide appropriate return instructions and cover reasonable return costs where applicable.

For customer-preference voluntary returns, the customer is generally responsible for return shipping, subject to mandatory statutory rights.

Customers arranging their own return shipment should use a suitable trackable service and retain proof of shipment.

46. No Restocking Fee

graffitiwallarts.shop does not charge a restocking fee for eligible returns.

Customers will not be charged a separate fixed amount or percentage solely because an eligible product is returned.

The absence of a restocking fee does not mean we are responsible for:

• Customer-paid return shipping;

• Customs charges;

• Address correction costs;

• Re-delivery charges;

• Customer-caused damage;

• Missing components;

• Missing packaging; or

• Other costs that are not restocking fees.

47. Return Address

Before sending a return, customers should contact:

info@graffitiwallarts.shop

Approved returns should be sent according to the instructions provided to:

graffitiwallarts.shop
Markt 12
60311 Frankfurt am Main
Hessen
Germany

Telephone: +49 179 6112072

The return shipment should clearly identify:

• Order number;

• Customer's full name;

• Product being returned; and

• Any return reference provided by us.

We recommend using a trackable return service and retaining proof of shipment until the return process is completed.

48. Exchanges

If you would like to exchange an eligible product, contact:

info@graffitiwallarts.shop

Exchange availability depends on current inventory.

We may process an exchange by:

• Providing return instructions;

• Reserving another design or size;

• Shipping a replacement after receiving the original product; or

• Asking the customer to return the product and place a new order.

Any applicable price difference or shipping responsibility will be communicated before an exchange is completed.

49. Customer Communication Responsibilities

We normally communicate using the email address or telephone number provided during checkout.

Customers should:

• Provide a valid email address;

• Provide a valid telephone number;

• Monitor their inbox;

• Check spam and junk folders;

• Respond to legitimate verification requests;

• Monitor tracking information;

• Respond to carrier notices; and

• Promptly notify us of delivery problems.

We are not responsible for delays caused solely by incorrect customer-provided contact information, except where applicable law provides otherwise.

50. Fraud Prevention and Delivery Verification

To protect customers and our store, we may review orders for unauthorized payment activity or fraud.

For certain orders, we may:

• Request additional information;

• Confirm customer identity;

• Confirm billing information;

• Confirm the shipping address;

• Require a delivery signature; or

• Cancel an order that cannot reasonably be verified.

Personal information used for verification will be handled in accordance with our Privacy Policy and applicable data-protection requirements.

51. Limitation of Shipping Responsibility

graffitiwallarts.shop remains responsible for fulfilling its legal obligations concerning shipment and delivery.

Certain logistical activities may be performed by independent carriers, including:

• Transportation routing;

• Carrier scans;

• Customs procedures;

• Local postal operations;

• Delivery scheduling;

• Delivery attempts;

• Weather-related routing; and

• Final-mile transportation.

Nothing in this policy excludes, restricts, or limits rights or liability that cannot lawfully be excluded.

Where this policy conflicts with mandatory consumer law, applicable mandatory law will prevail.

52. Relationship to Other Store Policies

This Shipping and Delivery Policy should be read together with our:

• Return and Refund Policy;

• Privacy Policy;

• Terms of Service; and

• Product-specific information displayed before checkout.

Where a conflict concerning return eligibility exists, the Return and Refund Policy will apply unless mandatory law requires otherwise.

53. Changes to This Policy

We may update this Shipping and Delivery Policy to reflect changes in:

• Shipping services;

• Carrier procedures;

• Business operations;

• Product offerings;

• Customs procedures;

• Legal obligations; or

• Customer-service procedures.

The revised version will be published on graffitiwallarts.shop with an updated “Last Updated” date.

Unless otherwise required by law, changes will generally apply to orders placed after the revised policy becomes effective.

54. Contact Us

If you have questions about processing, shipping, tracking, delivery, damaged artwork, missing packages, returns, or other shipping-related matters, please contact us:

Store and business name: graffitiwallarts.shop
Email: info@graffitiwallarts.shop
Telephone: +49 179 6112072
International telephone format: +491796112072
Business address: Markt 12, 60311 Frankfurt am Main, Hessen, Germany
Return address: Markt 12, 60311 Frankfurt am Main, Hessen, Germany

When contacting us regarding an existing order, please include your order number and the email address used during checkout.

Shipping Summary

For clarity, our standard shipping terms are:

Order processing: 1–3 business days
Standard shipping time: approximately 6–9 business days after processing
Estimated total timeframe: approximately 7–12 business days
Standard shipping charge: Free for eligible orders
Tracking: Provided when available
Voluntary return period: 30 days after delivery
Restocking fee: None
Customer service email: info@graffitiwallarts.shop
Telephone: +49 179 6112072
Business address: Markt 12, 60311 Frankfurt am Main, Hessen, Germany
Return address: Markt 12, 60311 Frankfurt am Main, Hessen, Germany